Shipping and Delivery
For Shipping and Delivery Updates –
please contact us directly at customer service.
923 SE 13th Ave.
Cape Coral, FL 33990
Customer Support and Service:
Contact Sagiv at 239-910-5830
Shipping and Receiving Program
In preparation for your delivery, we ask that you review our Shipping and Receiving Policies listed below regarding order preparation, shipping, final delivery and setup instructions.
ORDER PREPARATION FOR SHIPPING YOUR NEW BEST CHEST™
Each Best Chest™ has its own unique bar code number. Photos of the bar code along with photos of your Best Chest™ prior to final shipping are loaded into a digital file in case of a shipping damage claim. Your Best Chest™ is inspected and then loaded on to a custom size pallet for shipping. Your new high quality memory foam mattress is then banded on top of the chests. This vigorous pre-ship inspection process assures us and you, that your new Best Chest™ is in good clean condition prior to shipping out of our warehouse.
SHIPPING FOR YOUR NEW BEST CHEST™
Upon completion of order preparation, your new Best Chest™ will be shipped out via common carrier. At that time, you will receive a call from our service team notifying you that your order has been shipped and provide you with an estimated time frame for delivery to your home.
RECEIVING YOUR NEW BEST CHEST™
Once you have been notified that your order has been shipped, please make sure to be on the lookout for a phone call from the transport company to schedule a day and time window for the delivery of your new Best Chest. All orders are shipped out with a “Notify for Delivery” and must be scheduled for delivery.
ONCE YOU HAVE SCHEDULED YOUR DELIVERY, YOU MUST BE THERE TO RECEIVE AND FULLY INSPECT THE ORDER ONCE IT ARRIVES AND SIGN FOR THE DELIVERY.
IT IS THE CUSTOMERS RESPONSIBILITY TO VERIFY THAT THERE IS NO SHIPPING DAMAGE:
CHECK TO MAKE SURE THE BOXED BEST CHEST™ IS STILL ON OUR CUSTOM SIZE PALLET AND THAT THERE ARE NO VISIBLE SIGNS OF FORK LIFT PUNCTURES AND / OR CRUSHED AND / OR SIGNIFICANT DAMAGE TO THE EXTERIOR OF THE BOX!!
BEFORE YOU SIGN FOR DELIVERY:
PLEASE INSPECT DELIVERY FOR ANY AND ALL DAMAGE THAT MAY HAVE OCCURRED DURING SHIPPING, AS WELL AS THAT YOUR BEST CHEST HAS ARRIVED STILL ON THE CUSTOM SIZED SHIPPING PALLET.
DAMAGE TO LOOK FOR:
- VISIBLE SIGNS OF FORK LIFT PUNCTURES
- CRUSHED CORNERS AND/OR EDGES
- SIGNIFICANT DAMAGE TO THE EXTERIOR OF THE BOX
IF YOU SEE DAMAGE OR IT IS NOT ON OUR PALLET:
- TAKE PICTURES OF ALL DAMAGE OR DIFFERENT PALLET
- DO NOT SIGN FOR DELIVERY
- CALL SAGIV MADMONI @ 239-910-5830
CANCELED ORDERS AND RETURN POLICY
We are able to cancel and refund most orders PRIOR TO SHIPPING. Once your Best Chest™ has been shipped, customer will be responsible for any cancellation fees and/or returning freight charges due the freight carrier and/or Best Chest™. Any and All returns require Prior authorization from Best Chest™ and will be subject to a 20% restocking fee plus return shipping costs.
ALL RETURNS AND/OR CANCELED ORDERS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND BOXES AND PROPERLY SHIPPED BACK ON OUR ORIGINAL SHIPPING PALLET. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION AND/OR RE-PACKAGING REQUIREMENTS NOTED ABOVE.
WARRANTY REGISTRATION
Please visit our warranty to register your new purchase and review our warranty program.
WE APPRECIATE YOUR BUSINESS AND PLEASE,
REACH OUT WITH ANY QUESTIONS YOU MAY HAVE!
UNWRAPPING AND SET UP FOR YOUR NEW BEST CHEST™
All our Best Chest’s COME FULLY ASSEMBLED unless otherwise requested. If at any time you have a question on how to set up or operate your Best Chest, please call customer support directly at the number noted below